Answers to common questions. Can't find what you need? Raise a ticket from your dashboard's Support tab — a real person reviews it, not a bot.
Every login sends a real 6-digit code to your email as a second verification step. It expires after 10 minutes. This protects your account even if your password is ever compromised.
Check your spam/junk folder first. Click "Resend code" on the verification screen — you can request a new one every 45 seconds. If codes never arrive, contact your administrator; outgoing email may need to be reconfigured on their end.
Use "Forgot password?" on the sign-in page. You'll get a real, single-use reset link valid for 30 minutes. Using it signs you out of all other devices, as a security precaution.
Your profile (address, organization details, photo) must be reviewed every 3 months to stay accurate. This is mandatory and applies to every member account.
No — only a masked format is ever stored in this system, the same way real card issuers keep the full number in a separate, PCI-scoped vault. There is no full number to reveal.
Card tab → Freeze card. This is real and immediate: no new transactions (including wallet top-ups) can happen until you unfreeze it.
Card tab → Report lost or stolen. This permanently disables the card. A replacement is arranged through Support, not through the freeze/unfreeze toggle.
Card tab → Order physical card. You'll confirm your shipping address (editable) before the order is placed. Track its status from Support if needed.
All balances are held in Indian Rupees (₹). You can view an approximate live conversion to other currencies from the Wallet tab — that's a display convenience only; the real stored value is always ₹.
A live payment gateway isn't connected yet on this deployment, so top-ups may be limited to what your administrator has enabled. Check with them if the Add Money button doesn't complete a real transaction for you.
Event check-ins, referrals, offers/coupon codes, and manual admin adjustments (each logged with a reason) all credit miles to your real balance.
Each tier has a minimum-miles threshold set by admins. Request an upgrade from the Card tab — you'll only be able to submit if you already meet the current threshold; an admin still reviews and approves it.
Copy your personal link from the Refer & Earn panel. When someone signs up through it, you both receive a real bonus — this is tracked in your referral list, not just claimed.
Admin-issued coupon/offer codes are entered at signup and are separate from personal referral links — they may have expiry dates or a maximum number of redemptions set by the admin who created them.
Only you, under Activity → Login history. It shows real device, approximate location (from IP), and timestamp for every sign-in to your account.
See Terms & Conditions and Privacy Policy — linked in the footer of every page.
Still stuck? Go to your dashboard and open Support → Raise a ticket.